how patient is patient image

How patient are you really?

How patient is patient, you ask? At 6:49 in this video, Ryan Serhant describes a pretty remarkable scenario: Nine years pursuing the same client. Without getting frustrated. Without acting needy. Without feeling “owed” the business. Now clearly, in order to execute this level of patience, you need enough abundance of opportunity to sustain you in …

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the canvas strategy

The canvas strategy

Quote of the day: Be lesser, do more. Imagine if for every person you met, you thought of some way to help them, something you could do for them? And you looked at it in a way that entirely benefited them and not you. The cumulative effect this would have over time would be profound… …

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go behind the scenes

Go behind the scenes

Quote of the day: Give people a backstage pass and show them how your business works… People are curious about how things are made. It’s why they like factory tours or behind-the-scenes footage on DVDs. They want to see who the sets are built, how the animation is done, how the director cast the film, …

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My system (today’s the day)

Quote of the day: This brings me to my system… I figured my competitive edge was creativity. I would try one thing after another until somethign creative struck a chord with the public. The I would reproduce it like crazy. In the near term it would mean one failure after another. In the long term …

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specialization reduces dependence

Specialization reduces dependence

Time for another quick update as I continue to make my gleeful slog through this quite interesting data set. Two things I’ve uncovered: (And please forgive the crude display of said data.) Thing 1: Apart from a few individual examples that prove otherwise, the client acquisition methods firms employ do not meaningfully correlate with firm …

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ideas into impressions image

Turning ideas into impressions

Quote of the day: All the perceptions of the human mind resolve themselves into two distinct kinds, which I shall call impressions and ideas. The difference betwixt these consists in the degrees of force and liveliness, with which they strike upon the mind, and make their way into our thought or conciousness. Those perceptions, which …

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the new safety zone image

The new safety zone

Quote of the day: There’s still a safety zone, but it’s not in a place that feels comfortable to you. The new safety zone is the place where art and innovation and destruction and rebirth happen. The new safety zone is the never-ending creation of ever-deeper personal connection… If you become someone who is uncomfortable …

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vertical specialization sparse image

Vertical specialization is sparse

I’m churning away on the CLG Study version 1 analysis and decided to pop in for a short update. A surprising thing I’ve uncovered: Only 6 of the 51 firms studied are vertically specialized (e.g. we consult for regional telecom providers). That in contrast to 20 firms that have at least some horizontal specialization (e.g. …

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smed image

SMED (and Shingo’s brilliance)

Quote of the day: When I ask about the major difficulties encountered in the many factories I visit, the response is usually brief: diversified, low-volume production. When I dig a little deeper and inquire why diversified, low-volume production constitutes a problem, the main difficulty generally turns out to be the setup operations required – calibration, …

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